Refund policy

Right of withdrawal

If you're ordering from within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order — no reason needed.

To exercise this right, contact us before the 14-day period ends:

Once you've notified us, you have a further 14 days to send the item back.

Return shipping

Return shipping costs are at your expense. We recommend using a tracked shipping method — we can't be held responsible for returns lost in transit.

Condition of returned items

Items must be returned unworn, unwashed, and in the same condition as received. You may try an item on to check the fit — the same way you would in a physical store. Use beyond that may affect your refund.

If a returned item shows signs of wear, washing, damage, or has had labels removed, we reserve the right to deduct the diminished value from your refund to reflect the reduction in the item's worth.

Refunds

We'll process your refund within 14 days of receiving the return, using the same payment method as your original order. The original shipping cost is included in the refund. Return shipping costs are not.

Defective, damaged, or incorrect items

If your item arrives damaged, defective, or not as ordered, we'll sort it at no cost to you. Email hello@northernmost-originals.com with your order number and a photo of the issue. We respond within 1–2 business days.

This does not limit your rights under EU consumer law, including the two-year statutory guarantee.

Exchanges

We don't offer direct exchanges. To get a different size or colour, return the original item under the withdrawal right above and place a new order.

Sizing

Every item is made to order — production starts as soon as your order is placed. We can't cancel or change an order once it's in production. Check the size guide on each product page before ordering.

Contact

hello@northernmost-originals.com
Northernmost Originals — Spoorweg 2, 5963 NJ Hegelsom, Netherlands